How enhancing your KM Program can improve client relationships
Legal Knowledge Management is entering a new era – Knowledge Management involves much more than databases and precedents. Today, legal KM professionals are concerned with managing risk, continuous improvement and efficient processes.
At The Canadian Institute’s Legal Knowledge Management Forum, taking place in Toronto on April 15 and 16, 2015, we will discuss the importance of implementing a Knowledge Management system and how to harness your company’s knowledge to enhance client value.
Walk away with key learnings:
- Assess the ways KM has changed over the past two decades and where it is headed next
- Discover how to use metrics and benchmarks to align yourself with the revenue stream
- Extract tacit knowledge from your internal experts
- Create effective social enterprise tools within your organization to encourage knowledge sharing
- Use sequential process mapping to meet process improvement initiatives
- Embrace reusable work products
This is your opportunity to learn from the top legal experts about the importance of implementing a KM system for your firm or organization.
Join Blake Melnick, Chief Knowledge Officer, KMIC and Norman Letalik, Partner and Managing Director of Borden Ladner Gervais LLP, cover the session “KM and Insulating Your Organization from the Aging Demographic Problem.” The session will cover how to ensure effective knowledge transfer from older and younger generations and will teach you how to choose the best methods to accommodate our next generation of leaders.