The goal of these modules is to create a common foundational understanding about Knowledge Management (KM) What it is, What it is not and Why it’s important.
- Roots of Knowledge Management. KM has a long and rich business history. Understanding the roots of KM goes a long way in conveying the value proposition and achieving buy-in from executives, clients and employees.
- Developing a common language and understanding: defining knowledge, information, data and knowledge management. What is the potential ROI from KM? Why is it important for all organizations? Where does the KM function belong in the organization?
- Context for KM - Cornerstones of understanding: Awareness of the external conditions which create the knowledge imperative and developing the right organizational mindset to support your KM strategy.
- 12 Knowledge Building Principles - The theory underlying the practice of effective KM.
- KM Roles within an organization: What are the critical roles necessary to support the implementation of your KM strategy?
- Knowledge Intensive Processes - Identifying things you currently do and improving them with better KM Processes.
- KM Challenges: What are the challenges organizations typically face when attempting to convey the knowledge imperative and implement their KM strategy?
- KM Critical Success Factors.
- 6 KM Schools of thought.
- Key Concepts you must understand for your KM Strategy to succeed:
- Knowledge Capture
- Knowledge Building/Creation
- Knowledge Sharing
- Knowledge Retention
- Knowledge Transfer
- Knowledge Translation