Culture - Building the Cultural Capacity for Innovation & Excellence

Building a long term, sustainable knowledge strategy, which delivers a tangible return on investment, requires a culture which sees and supports (by design) the value of knowledge capital and one where employees take collective responsibility for improving "what they do and how they do it".

Topics include:

  • Understanding Knowledge Centric Cultures.

  • What motivates employees to share and build knowledge?

  • A model for understanding change.

  • Achieving buy-in and commitment from employees - WIIFM.

  • KM Cultural Maturity Model.

  • What factors motivate cultural change?

  • Creating a sustainable vision.

  • The Importance of values.