The goal of these modules is to create a common foundational understanding about Knowledge Management (KM) What it is, What it is not and Why it’s important.

Topics include:

  • Roots of Knowledge Management. KM has a long and rich business history. Understanding the roots of KM goes a long way in conveying the value proposition and achieving buy-in from executives, clients and employees.
  • Developing a common language and understanding: defining knowledge, information, data and knowledge management. What is the potential ROI from KM? Why is it important for all organizations? Where does the KM function belong in the organization?
  • Context for KM - Cornerstones of understanding: Awareness of the external conditions which create the knowledge imperative and developing the right organizational mindset to support your KM strategy.
  • 12 Knowledge Building Principles - The theory underlying the practice of effective KM.
  • KM Roles within an organization: What are the critical roles necessary to support the implementation of your KM strategy?
  • Knowledge Intensive Processes - Identifying things you currently do and improving them with better KM Processes.
  • KM Challenges: What are the challenges organizations typically face when attempting to convey the knowledge imperative and implement their KM strategy?
  • KM Critical Success Factors.
  • 6 KM Schools of thought.
  • Key Concepts you must understand for your KM Strategy to succeed:
    • Knowledge Capture
    • Knowledge Building/Creation
    • Knowledge Sharing
    • Knowledge Retention
    • Knowledge Transfer
    • Knowledge Translation