Topics include:

• Roots of Knowledge Management. KM has a long and rich business history. Understanding the roots of KM goes a long way in conveying the value proposition and achieving buy-in from executives, clients and employees.
• Developing a common language and understanding: defining knowledge, information, data and knowledge management. What is the potential ROI from KM? Why is it important for all organizations? Where does the KM function belong in the organization?
• Context for KM - Cornerstones of understanding: Awareness of the external conditions which create the knowledge imperative and developing the right organizational mindset to support your KM strategy.
• 12 Knowledge Building Principles - The theory underlying the practice of effective KM.
• KM Roles within an organization: What are the critical roles necessary to support the implementation of your KM strategy?
• Knowledge Intensive Processes - Identifying things you currently do and improving them with better KM Processes.
• KM Challenges: What are the challenges organizations typically face when attempting to convey the knowledge imperative and implement their KM strategy?
• KM Critical Success Factors.
• 6 KM Schools of thought.
• Key Concepts you must understand for your KM Strategy to succeed:
  • Knowledge Capture
  • Knowledge Building/Creation
  • Knowledge Sharing
  • Knowledge Retention
  • Knowledge Transfer
  • Knowledge Translation