Job Summary

As a part of Calgary Economic Development’s Strategic Intelligence Team, the Manager, Knowledge Management, will help the organization and its stakeholders continuously improve their abilities to source, manage, and exchange information relevant to Calgary’s economy and CED’s operations. The Manager, Knowledge Management, will work with internal and external collaborators to design, develop, and manage CED’s tools, processes, policies, and systems related to improving the accessibility and usefulness of a wide variety of information and data.

Key Responsibilities

Lead capacity-building efforts to help CED better use and contribute to developing data / information related to economics, competitive intelligence, and business intelligence:

• Lead engagement of internal CED partners to develop and maintain understanding of user-centric stakeholder data / information needs, including content, experiential,and workflow considerations.
  
• Collaborate with internal stakeholders to develop and implement capacity-building and change-management strategies to enhance CED usage and appreciation of data and strategic intelligence
  
• Advise, facilitate and procure the design, development, and maintenance of CED tools, systems, policies, processes, and training related to data / information management

Manage sourcing of economics, competitive intelligence, business intelligence, and strategic foresight data and information:

• Collaborate with internal and external stakeholders to continuous curate and maintain strategic portfolios of data / information content and sources.
  
• Establish relationships with community data/information holders and collaborators, including leading negotiations of data/information access and sharing agreements.
  
• Manage procurement of data/information, including subscriptions, service contracts, and ad-hoc/custom orders.

Let’s Talk About You

You are organized, love to gather business intelligence and draw trends from data. You get a thrill from checking things off your to do list. You are a self-directed learner that can analyze complex concepts to solve problems, extract insights, and provide meaningful recommendations. You are enthusiastic and curious. You roll up your sleeves to get the job done even when your day doesn’t go quite as expected. You thrive in a complex and fluid environment where your ability to prioritize and deliver best in class work will shine.You have a passion for our city and are excited at the prospect of working on projects that build on the energy of our community. You are collaborative, detailed-oriented and put an emphasis on a high quality of work, thrive in a fast-paced environment and can manage multiple projects with ease.

Education

Bachelor’s degree in economics, Information and Communications, Information Management, or Business Administration, or equivalent work experience. Master’s degree in a related field is an asset

Experience

Minimum 5-8 years progressively responsible experience in a directly related area, during which professional capability has been clearly demonstrated.
Minimum 1-2 years leading projects, including workflow, resourcing, budgets, etc.)

Note: An equivalent combination of education and experience may be considered.

Key Competencies

• Critical thinking: Able to consider benefits and compromises between multiple potentially valid options to balance serving a wide range of community / stakeholder considerations with the constraints of a small / medium-sized organization
  
• Creativity: Able to create/synthesize solutions building on existing approaches and systems
  
• Collaboration: Able to work with both internal and external partners to leverage capabilities as an intrapreneur to co-design and deliver capacity-building investments
  
• Empathy: Able to engage a variety of stakeholders and collaborators to understand their respective positions, interests, and needs
  
• Verbal & written communication: Able to efficiently and effectively share and exchange information in one-on-one conversations and multi- stakeholder meetings, as well as share and exchange information via written media such as emails and scopes of work.
  
• Financial literacy: Able to understand and appreciate the implications of activity, project, and team budgets
  
• Demonstrated experience being an individual change-leader in engaging a broader community of data / information users about complex needs and considerations
  
• Demonstrated experience managing design and development of data/information management tools, systems, and processes in the contexts of small / medium-sized organizations
  
• Experience sourcing economics data/information; Familiarity with sourcing comprehensive competitive intelligence data / information is an asset
  
• Experience with different data/information platforms and systems applicable to the contexts of small / medium-sized organizations

Benefits

• CED offers more than a competitive base salary to our employees. We have a comprehensive benefit plan that includes 100% employer paid benefit premiums, RRSP’s, a health care spending account, and a generous vacation and flex time policy.
  
• We are committed to our employee’s mental health and offer resilience training with Headversity, free counselling with an EAP program, in addition to paramedical coverage through our medical benefits plan.
  
• CED encourages and supports life-long learning and professional development. Employees are encouraged to access up to $2500 per year of funded professional development training opportunities.

If you are looking for purpose driven work and are interested in joining us on our mission to diversify Calgary’s economy, we invite you to apply.

Calgary Economic Development adheres to the Alberta Human Rights Code. We encourage applications from Indigenous peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. Please be aware that Calgary Economic Development is committed to having a safe work environment. There is a mandatory vaccination policy in place which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

To Apply
Interested candidates should submit their cover letter and resume in confidence at https://www.calgaryeconomicdevelopment.com/careers